We recognise that our workforce are the best asset available to us and we always endeavour to provide an environment which encourages employees at all levels to develop their skills and direct their abilities to the benefit of our customers, the organisation and also to achieve their own personal goals and satisfaction: such a policy attracts the best people in our field.
The performance of our company is of paramount importance and measures are in place, in essential core areas of the business, which indicate how well we are achieving our objectives. These includes not only business measures such as cash flow, sales and capital expenditure but also customer and stakeholder satisfaction surveys, complaints resolution criteria, key performance indicators and contractual obligations.
Dissatisfied customers constitute a serious business risk. To address this risk we have developed a Quality Management System that meets the requirements of International standard ISO 9001:2000. Our management system is applied to all aspects of our process to ensure our customers needs and expectations are achieved.
Our company embraces new technologies and markets which include Care for the Elderly and those who are vulnerable in our busy society, we tackle issues which help to reduce the fear of crime in the community and forge working partnerships with stakeholder groups and organisations whose aims are to improve our communities and develop a safer environment for all.
Mayfair Security is not just a commercial organisation. We are part of the everyday community, we have integrity, purpose, direction and a clear vision for the future.
Chris Burton - Managing Director
December 2007 |
