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COVID-19 Update - From Managing Director

COVID-19 Update - From Managing Director


Coronavirus - latest update from our Managing Director:


Dear Customer,

Following the recent statement from our Prime Minister, I am getting in touch to advise you of our latest developments and changes here and I will continue to provide you with further updates over the coming weeks as the situation evolves. 

To protect the health and well-being of the team, we will now be running on reduced staffing. I would ask you to please bear with us at this difficult time as telephone response rates may well be slower than normal. If you have a non-urgent query, please do not call us but email us at and we will get back to you as soon as we can. 

I want to assure you we are doing everything possible and working extremely hard to guarantee the continuity of security services. Our staffing levels may be depleted for reasons of safety, but our administration team is on hand to answer your questions and our technical support teams are available to respond to high priority emergencies. However, if we do visit you for emergency reasons, I would like to remind you not to approach our staff when they are making repairs. You will not be required to sign for our visit and your service ticket will be posted or emailed to you.

I know that the Mayfair Security colleagues are doing everything they can to support a very challenging situation and it makes me hugely proud of their outstanding dedication at this exceptional and difficult time.

I appreciate your patience and understanding, and I will stay in touch as this very fluid situation changes, but in the meantime, look after yourself, your families, friends, and colleagues.

Neil Addinall

Managing Director

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